AUKOO TERMS AND CONDITIONS 

Payments, Taxes, Fees and Refund 

Customer agrees to pay for all products purchased through Aukoo and be responsible for the timely payment of any and all outstanding balance. Aukoo may charge customer’s payment method for any product purchased and for any additional amount (including shipping & handling, tax, late fee, interest charge, etc., as applicable) that may be accrued by or in connection with your Customer Account. All payment shall be in Canadian dollars. Payments unless otherwise specified in the purchase receipt shall be due Cash on Delivery. 

Checks that are unpaid due to insufficient funds, stop payment, or other reasons shall be subject to a twenty-five-dollar ($25) processing fee. Late payment shall result in a fifty-dollar ($50) late fee in addition to interest charge of one-half percent (1.5%) for any calendar month for which payment or partial payment remains due. 

Product prices may change at any time. Aukoo does not provide price protection or refunds in the event of a price reduction or promotional offering. 

 

AUKOO 30-DAY MONEY BACK GUARANTEE 

Aukoo offers 30-day money back guarantee. No returns will be accepted without a Return Merchandise Authorization from Aukoo. Please coordinate returns by phone before returning any product. Exclusions and Limitations in Limited Warranty apply. Return of non-defective product must be in good and resalable condition, must include all original packaging along with accessories, product literature and other paperwork. 20% Restocking fee will apply to returns with missing parts, visible wear and tear, signs of usage, or other cosmetic damages. Aukoo reserve the right to refuse incomplete or damaged returns. Refund may be issued as store credit or in the original form of payment. Shipping & handling costs are non-refundable. All sales are final after 30 days. No return for credit will be accepted after 30 days of purchase.  

 

Return Merchandise Authorization (RMA) Policy 

When you contact Aukoo for warranty service, you will be asked to obtain a Return Merchandise Authorization (RMA) number before you can send the product back to Aukoo. Please prepare to furnish your name, company name, address, telephone number, invoice number (proof of purchase and date), item code, serial number and a detailed description of the apparent or alleged defect. Please download the RMA Form to assist with your warranty service request. 

The purchaser is responsible for, at their own expense, delivering the product(s) to the Aukoo sales office from which they made the purchase. 

All replacement or repaired products for defective RMA items will be shipped to customer by ground service only. The cost of any expedited shipping option will be the customer’s responsibility. Advanced replacement or cross-shipping service can only be processed with a replacement order on payment term, at the original sale price, by ground shipping. Refund, including replacement ground shipping cost from Aukoo, will be issued upon receipt of the defective product within 15 calendar days after the issuance of an RMA number. If the defective product is not returned in time, the replacement order will be final as regular purchase and the defective product will, once again, be subjected to standard warranty procedure. 

 

 

Note: Before you deliver your product for warranty service it is your responsibility to keep a separate backup copy of the system software, application software and data. Data recovery is not included in the warranty service and Aukoo is not responsible for data that may be lost or damaged during transit, repair or replacement. Aukoo will not install or reinstall any software that is not of the original system configuration. 

 

Exclusions and Limitations 

Aukoo is not liable for any damage to or loss of any programs, data, or other information stored later by the user on the DVR, NVR, CAMERA, or ACCESSORIES. Recovery and reinstallation such programs and user data are not covered under this Limited Warranty. This Limited Warranty does not apply: (a) to damage caused by accident, negligence, mishandling, misuse, abuse, or products not supplied by Aukoo; (b) to damage caused by faulty installation, misconfiguration, misapplication, improper operation, alteration or modification without written permission of Aukoo, or service performed by anyone other than an Aukoo authorized personnel; (c) to damage caused by power surge, improper voltage supply, lightning strike, flood, earthquake, or damage that is attributable to nature disasters; (d) if the Aukoo serial number has been removed or defaced; (e) to misapplications in other environment and/or used with non Aukoo products. 

IN NO CASE SHALL AUKOO, ITS DIRECTORS, OFFICERS, EMPLOYEES OR AFFILIATES BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM THE USE OF ANY AUKOO PRODUCT, OR ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST OF CONTRACTS, DOWNTIME, GOODWILL, DAMAGE TO OR REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH AUKOO PRODUCTS, AND ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON THE PRODUCT SPECIFICALLY DOES NOT REPRESENT THAT IT WILL BE ABLE TO REPAIR ANY PRODUCT UNDER THIS WARRANTY OR MAKE A PRODUCT EXCHANGE WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA. AUKOO DOES NOT GUARANTEE, REPRESENT, OR WARRANT THAT THE USE OF ITS PRODUCT OR SERVICE WILL BE FREE FROM INTERRUPTION, ERROR, LOSS, CORRUPTION, ATTACK, VIRUSES, INTERFERENCE, HACKING, OR OTHER SECURITY INTRUSION, AND AUKOO DISCLAIMS ANY LIABILITY RELATING THERETO. AUKOO SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. 

IF AUKOO CANNOT, IN SOME STATES OR JURISDICTIONS, LAWFULLY CLAIM LIMITATION OF LIABLITY OR DISCLAIM IMPLIED WARRANTIES UNDER THIS LIMITED WARRANTY, ALL SUCH WARRANTIES ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY AND AUKOO’ LIABILITY SHALL BE LIMITED TO THE EXTENT PERMITTED BY LAW. No Aukoo reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty. © 2020 Aukoo Technology Ltd. All rights reserved. Aukoo and the Aukoo logo are trademarks of Aukoo Technology Ltd., registered in the CANADA. and other countries. 

(TERMS AND CONDITIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE)